Curso online: Working in English – Intermediate (B1-B2)

• Meeting and greeting (Listening, reading and answering questions).
• Introducing Yourself to Others (Listening, reading and answering questions).
• Introducing a New Employee (Listening, reading and answering questions).
• Gaining Confidence and Fluency (Notes, examples and reading).
• Grammar Tips (Notes, examples and reading).

Telephoning skills.

• Use of appropriate vocabulary (Listening, reading and answering questions).
• Phone calls (Listening, reading and answering questions).
• Slowing the speaker down (Listening, reading and answering questions).
• Taking and leaving telephone messages (Listening, reading and answering questions).
• Connecting (Listening, reading and answering questions).

Written business communication.

• Formal and informal letters (Reading and answering questions).
• E-mails (Reading and answering questions).
• Memos (Reading and answering questions).
• Reports (Reading and answering questions).

Collaboration and negotiation skills.

• How to complain about service (Listening, reading and answering questions).
• Arranging meetings (Listening, reading and answering questions).
• Schedules, plans and timetables (Listening, reading and answering questions).
• Negotiations (Reading and answering questions).
• Making short presentations (Listening, reading and answering questions).
• Voice projection, pronunciation and tonality (Listening, reading and answering questions).

​Company and office skills.

• Work schedule and office routine (Reading, listening and answering questions).
• Talking about a company (Reading, listening and answering questions).
• Organisation and structure (Reading, listening and answering questions).
• Job description and processes (Reading, listening and answering questions).
• Interviewing staff (Reading, listening and answering questions).
• Talking about products and brands (Reading and answering questions).
• Placing orders (Reading, listening and answering questions).
• Reporting verbs in business phrases (Reading and answering questions).